Payment Fraud Statistics – Summary of Results

Data for the 12 months to 30 June 2019 (FY19) showed that in the face of a 4.2% boost in total card spending to $799.4 billion, overall card fraud dropped by 6.9% to $527.8 million.

The drop continues the trend of declining card fraud rates identified in the data for 2018 released in August 2019.

According to the FY19 data, card-not-present (CNP) fraud dropped by 5.0% on the previous FY to $455.5 million as the industry has adopted secure technologies such as tokenisation, EMV 3-D Secure, real time monitoring and machine learning.

CNP fraud occurs when valid card details are stolen and used to make purchases or other payments without the card, typically online, and in FY19 accounted for 86.3% of all fraud on Australian cards.

Australians are not liable for fraud on their cards and will be reimbursed as long as they take due care.

Fraud involving lost or stolen cards fell by 16.1% to $43.0 million in FY19 and counterfeit/skimming fraud fell by 19.2% to $18.6 million, the latter extending a consistent trend since chip technology was progressively rolled-out in the card system over the last decade.