This year’s report documents interesting changes in the physical security industry. Based on the data collected, we see some surprising shifts in priorities and a renewed focus on operational excellence. In 2024:
57% of end users say the top challenges were aging outdated physical security and/or information technology (IT) infrastructure
65% of channel partners say their clients want to benefit from new tech and capabilities
66% of end users ranked access control (50%) and/or video surveillance (39%) as top processes or capabilities for the year. This aligned with 81% of channel partners’ work focusing on either of these core systems
49% of end users in 2024 reported 100% on-premises deployments of physical security (no cloud)
77% of end users say physical security and information technology (IT) departments work collaboratively