CX Trends Report 2022

It’s finally time for companies to think about what comes next. And after almost two years of adapting, transforming, and responding to unprecedented change, they’re looking ahead with an eye for growth. To build a stronger, more successful business in this new environment, leaders need only look to their own customers. Customer service is now

CX Trends Report 2022 Read More »

The impact of COVID-19 on CX

Customer behaviour is increasingly unpredictable with ticket volumes fluctuating anywhere from -17% to +24% week-to-week during the global COVID-19 outbreak Zendesk Benchmark Snapshot highlights the global impact of the current COVID-19 (Coronavirus) pandemic, which is being felt across markets by businesses and industries of all sizes around the world. Companies and governments are increasingly seeing

The impact of COVID-19 on CX Read More »