In the world of CX, AI has sparked a transformative era that will leave no area untouched – and the leaders charged with implementing this gamechanging technology stand ready to capitalise on its immense promise. However, reaping the benefits of AI – being able to operate leaner organisations, boost customer satisfaction and loyalty and tap […]
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We live in an era of ever-accelerating change, a time when agility of thought and action means the difference between success and failure. And in the world of customer experience, we’re undergoing the kind of rapid transformation that’s creating an entirely new landscape right before us: the age of intelligent CX. Let’s be clear: while
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It’s finally time for companies to think about what comes next. And after almost two years of adapting, transforming, and responding to unprecedented change, they’re looking ahead with an eye for growth. To build a stronger, more successful business in this new environment, leaders need only look to their own customers. Customer service is now
CX Trends Report 2022 Read More »
Customer behaviour is increasingly unpredictable with ticket volumes fluctuating anywhere from -17% to +24% week-to-week during the global COVID-19 outbreak Zendesk Benchmark Snapshot highlights the global impact of the current COVID-19 (Coronavirus) pandemic, which is being felt across markets by businesses and industries of all sizes around the world. Companies and governments are increasingly seeing
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The report looks at how businesses can drive customer loyalty, what matters most to people when they engage with businesses, and what distinguishes leading companies from their competitors.
Zendesk Customer Experience Trends Report 2020 Read More »
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