2020 Intelligent Workplace Report: Shaping Employee Experiences for a World Transformed

Foreword – Employee Experience Transformed

The world of work is facing a watershed. The hasty emergence of distributed workforces in every industry and region has compelled us to reimagine the workplace – where it is, what it looks like and, most importantly, who it’s for.

Alongside that, a pivotal rethink of the culture and value of work is imminent. Core business drivers – revenue, profits, customer experience – have not changed. However, the COVID-19 pandemic has created a new urgency to better enable employees and accelerate digital transformation. We’re looking at the employee experience (EX) more broadly as part of our human experience.

To attract and retain talent and ensure long-term success, organizations need to rethink their workplace strategies from several angles – employee wellbeing, intelligent technology and digitization, spaces that support activity-based working, and sustainability – to create environments that shape superior employee experiences which ultimately enable productivity and profitability.

How we choose to respond right now will lay the foundation for an entire generation’s future of working.

Those that lead this change with brave, data-driven decision-making and – above all – deep human insight are set to benefit greatly. Enabled by technology and a supportive culture, people will find greater fulfilment in their work and deliver more value to the organizations that empower them.

As a digital workplace expert and thought leader, Alex engages regularly with clients and analysts to communicate how technology empowers individuals and teams to give organizations a competitive advantage. He contributes to industry blogs and webinars, and attends partner advisory councils for global leaders such as Microsoft and Cisco. Alex has a passion for the use of digital technologies in smart buildings and how they can seamlessly integrate with modern collaboration tools to attract and retain skills and human capital, improve the employee experience and increase business value.

Alex Bennett
Vice President,
Intelligent Workplace, NTT Ltd.