2020 State of Application Services Report – Asia Pacific Edition

INTRODUCTION
Through what is broadly referred to as digital transformation, all businesses across all industries are becoming application centric with the goal of moving faster, boosting efficiency, and securely delivering the digital customer—and employee—experiences the market demands.

2020 Key Findings:

• 82% of organizations are executing on digital transformation—with increasing emphasis on accelerating speed to market.
• 86% of organizations are multi-cloud and most still struggle with security.
• 71% of organizations are automating network operations to boost efficiency.
• 68% of organizations are using 10 or more application services.
• 63% of organizations place primary responsibility for app services with IT operations, with more than half moving to DevOps-inspired teams.

From the report:

While the pace of change varies by organization, most digital transformation journeys follow a similar path:

Phase 1: Automating individual tasks to improve efficiencies by digitizing IT and business processes.

Phase 2: Integrating those discrete automated tasks and taking advantage of cloud-native infrastructures to scale the process with orchestration.

Phase 3: Harnessing and analyzing telemetry from application services to provide actionable business insights that prevent loss, predict capacity, optimize resources, and increase revenue.

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