Business experiences with the NBN: NSW infrastructure survey

In 2017 the NSW Business Chamber surveyed members on their experiences with the NBN. The results of that survey painted a picture of poor performance, delays and user dissatisfaction. The Chamber revisited some of the questions asked in the NBN survey, to assess whether reforms and changes to the NBN rollout had delivered an improved experience for business customers. The results show improvements across all major issues which is encouraging. However, there remains considerable room for improvement in key areas such as connection time and business disruption during switchover.

The NBN is one of the rare areas of infrastructure where performance in regional NSW outpaces that in Sydney. In part, this reflects the focus on NBN rollout in rural and regional Australia and the better legacy services available in urban areas.