Artificial intelligence (AI) is rapidly advancing, reshaping industries and redefining value creation globally. IDC research shows enterprises becoming truly AI-driven not only in IT and back-office operations, but also in clientfacing activities, from enhancing customer experiences to improving citizen services. The opportunities for meaningful AI outcomes continue to grow.
This year’s report, ‘The Race for Enterprise AI’, builds on last year’s ‘AInomics’ theme, which focused on ROI and validating early AI investments— taking the conversation beyond the business case to scaled enterprise impact. AI growth is fueled by adequate data, capable AI skills and a willingness to experiment; which, when institutionalized, supports competitive advantage through economies of scale. Companies know this – and eagerly seek to realize the many first mover advantages of AI deployment.
