Digital Transformation Index 2020

Dell Technologies’ third biennial Digital Transformation Index details how organisations are accelerating digital transformation projects amidst unprecedented uncertainty; 4,300 business leaders in 18 countries weigh in

Dell Technologies has released results from a global study that shows organisations are shifting their digital transformation programs into high gear and are on the path to accomplish in a few months what would normally have taken them years. The findings, updated biennially in the Dell Technologies’ Digital Transformation Index (DT Index), indicate organisations are accelerating transformational technology programs during the global COVID-19 pandemic.

In one of the first global studies to measure business behaviour as a result of the pandemic, Dell’s 2020 Index found that globally eight in 10 organisations, and 79 per cent in Australia and New Zealand (ANZ), have fast-tracked some digital transformation programs this year, and 79 per cent globally and 77 per cent in ANZ are re-inventing their business model.

The DT Index is a global benchmark indicating organisations’ status of digital transformation and their performance across the globe. The survey included 4,300 business leaders (C-suite to Director) from mid-size to enterprise companies across 18 countries.

A new digital transformation curve

ANZ is seeing more organisations embracing digital transformation with a 14-percentage point increase from 2018 in the number of Digital Adopters and Digital Leaders (the two most digitally mature groups). Globally, a similar trend is observed where organisations in the top two groups saw an increase of 17 per cent from 28 per cent in 2018 to 45 per cent this year.

The 2020 Digital Transformation Index also records that this year, there are fewer Digital Laggards (the least digitally matured group) globally with a drop of 6-percentage points since 2018, to only 3 per cent, while Digital Laggards in ANZ form only 2 per cent of those surveyed, a drop of 8-percentage points. The number of Digital Followers saw a steep fall by 17-percentage points to 13 per cent globally and 14-percentage points in ANZ to 16 per cent. These organisations are moving up, into the Digital Adopter and Digital Evaluator groups, which have expanded in tandem.

“We’ve been given a glimpse of the future, and the organisations that are accelerating their digital transformation now will be poised for success in the Data Era that is unfolding before our eyes”, says Michael Dell, Chairman and CEO, Dell Technologies.   

Download the report to find more.