Enhance Digital Resilience Through Observability

This requires a focus on modernising technology infrastructure, with particular emphasis on cloud and AI integration to ensure agility and responsiveness.

The resultant surge in digital intensity within organisations poses challenges for SME technology leaders. The expanding tech architecture, with a proliferation of applications and diverse cloud usage, heightens the demand for IT support. This complexity results in higher costs, increased security risks, and scalability challenges, hampering agility and innovation. Troubleshooting becomes more difficult, leading to extended downtime and compliance concerns. Tech complexity can also hinder employee productivity and jeopardise customer experiences.

In April 2024, the Ecosystm Digital Intensity in Australia Study, commissioned by ManageEngine Site24x7, was launched to assess the digital intensity of Australian SMEs and pinpoint the primary challenges technology leaders encounter in navigating this complexity.

As the market grows more competitive, small and medium enterprises (SMEs) in Australia are compelled to innovate, leveraging AI-powered insights and digital engagements.