Future-proof 2025: Technology Trends Report

From hyperautomation to extended reality: How 5 cutting-edge technologies are changing the business landscape.

Executive Summary

A nexus of technologies, commercial pressures, and business and consumer dynamics is changing the way we work, execute transactions, and manage our daily lives. These changes are ubiquitous and sometimes overwhelming: How can we know if our company is keeping pace, or better yet, setting it?

To help answer that essential question, Pega has undertaken a survey of five distinct technology trends and their impacts on multiple industry sectors.  This report interprets quantitative survey data and respondent feedback to create a picture of how leading enterprises in key sectors are utilizing digital technologies and preparing for their future today. It is a snapshot of progress and contains essential insights that can help you determine how technological change and disruption can help position your company as a leader and deliver future success.

Trend 1: Hyperautomation

Hyperautomation will enable virtuous disruption for industry leaders

Hyperautomation: The use of artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), and other advanced technologies to automate and simplify business processes.

The difference between leaders and laggards in hyperautomation comes down to the number of easy wins an enterprise has achieved so far. Forrester predicts the market for robotic process automation (RPA) – just one part of the hyperautomation equation — will reach $12 billion by 2023. Whereas leaders are automating 80% of simple processes, such as routine IT desk tickets or data processing tasks, laggards have automated just 20% of these basics.

Our survey findings show that leaders across the board have new concerns about how automation impacts cybersecurity in vendor ecosystems and compliance protocols for the use and storage of data. Many respondents demonstrate concern that the technology could disrupt how enterprises interact with their employees, customers, and vendors.

The disruptive potential of this trend can be seen as an advantage or disadvantage. It’s a disadvantage in areas where enterprise networks link and overlap with partner ecosystems. But leaders have a strong head start: Less than one in five respondents see the impacts of hyperautomation in their partner ecosystems, yet 55% expect these impacts within the next five years.

Download report to find more.