IT’s secret weapon to win the future

November 19, 2021

What will IT look like in the future?

Building on our Future of work report, which looked at the evolving role of technology in the workplace, our Future of IT report takes a closer look at how technology will shake up the IT function in the next three to five years. The stage is set for a radical transformation of the IT role – as intelligent automation, low-code platforms, and artificial intelligence (AI) continue to help more organizations streamline their operational and IT complexity as well as free employees from manual admin tasks.

Today, COVID-19 has disrupted how we work by fast-tracking tech adoption and forcing companies to implement and scale technologies they weren’t planning to deploy for several years. Technology’s ability to keep organizations running during the pandemic made many business leaders see IT not just as a cost center, but as a strategic business function warranting greater influence at the decision-making table.

In this survey, we wanted to look beyond the immediate impact of the pandemic on IT. Our Future of IT survey was designed to help us better understand how IT executives and managers expect digital transformation to shift the IT function in the coming years.

This report unpacks how digital transformation will impact key aspects of IT, including organizational structures, workflow, the competencies needed to succeed, workplace satisfaction, workloads, and IT’s relative power within the enterprise. The result is a dynamic snapshot of what’s important now and how the coming changes will see IT roles evolve globally, by seniority and sector.

Price: FREE

About the Provider

Pegasystems Inc. is an American software company based in Cambridge, Massachusetts. Founded in 1983, Pegasystems develops software for customer relationship management, digital process automation, and business process management. The company has been publicly traded since 1996 as PEGA.


Automation, Collaboration, Digital Transformation, Future of IT