Ivanti survey report 2020

IT Service Management (ITSM) and IT Asset Management (ITAM) have historically been separate disciplines, with different business objectives and goals. However, their processes and data are highly interrelated. This survey looks at where alignment between ITAM and ITSM is happening, adoption levels, and challenges hindering organizations from aligning their ITSM and ITAM processes. After surveying more than 1,600 IT professionals, it’s clear that there is room for improvement when it comes to managing assets, with 43% of respondents still tracking IT assets in spreadsheets and over half who mistakenly spend time fixing devices under warranty. This report details the survey’s key findings.