The impact of IT operations automation on the morale, productivity, and security posture of IT teams

Automation has the capacity to transform the way IT teams operate, from automated threat hunting to automated patching. However, not all organisations are making the most of its capabilities. In fact, many IT professionals are suffering from ineffective efforts to incorporate automation into their processes.

The following report analyses research conducted by PureProfile on behalf of Tanium and aims to unveil the real-world and business impacts of IT operations automation on the morale, productivity, and security posture of IT teams.

The survey results reveal a pressing need to address knowledge gaps, communications gaps, and operational inefficiencies within organisations, particularly regarding automation and workload management. For example, the data suggests a strong foundation of automation awareness among C-suite respondents, with 100% rating their knowledge of automation tools as good or very good, compared to only 44% of non-managerial staff. There are also clear disparities between the C-Suite and IT teams’ views on budget, culture, and tool adequacy.

The findings emphasise that automation can lead to better productivity, and security while also reducing employee burnout. To achieve these outcomes, there is an urgent need for a cohesive automation strategy that is inclusive of the workforce’s operational needs and aspirations.