COVID-19

Pandemic planning and response: A guide for critical infrastructure

This advisory report has been produced by Uptime Institute, with the assistance of clients and members, to help operators of critical infrastructure facilities prepare for, and respond to, the impact of the novel coronavirus that causes COVID-19. The steps discussed in this report will also help operators develop strategies and procedures for future pandemics. Introduction […]

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Hardship, distress, and resilience: The initial impacts of COVID-19 in Australia

Countries around the world are taking steps to respond to the COVID-19 pandemic, balancing the need to save lives with the economic and social dislocation caused by physical distancing and isolation measures. In Australia, significant measures to limit the spread of COVID-19 were initiated in early February with the first travel restrictions. Following that, widespread

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The Impact of COVID-19 on the Implementation of Digital Twins in the Global Building Industry: Perspectives from Expert Practitioners

The Digital Twin Phenomenon, A Surging Global Trend Recent market data depicting the impressive growth and maturation of the global Digital Twin industry over the last two years tells the whole story. In 2019, researchers at Markets & Markets reported that the Digital Twin industry generated USD $3.8 billion in revenue around the world, and

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Monthly Threat Report – Special edition: April 2020

Protecting the Remote Worker Lead Analyst: Jon Heimerl — CISSP, Sr. Manager, Global Threat Intelligence Center Telecommuting. Virtual workplace. Teleworking. Working remotely. E-working. Regardless of what we call it, the purpose is to enable employees to function effectively from remote locations. In the current climate of the coronavirus pandemic, many organizations have already implemented a

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Navigating with confidence – Australia and New Zealand’s Bribery & Corruption Report 2020

Every two years the Deloitte Australia and New Zealand Bribery and Corruption Report collects data from Australasian risk leaders on their perceptions and experiences of bribery and corruption. The data in this report is informed by a survey conducted by Deloitte Australia and New Zealand between October and December 2019. The survey was completed anonymously

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Threat Update COVID-19 Malicious Cyber Activity

This update is designed to raise awareness of increasing COVID-19 themed malicious cyber activity, and provide practical cyber security advice that organisations and individuals can follow to reduce the risk of being impacted. Malicious cyber actors are actively targeting individuals and Australian organisations with COVID-19 related scams and phishing emails. These incidents are likely to

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The impact of COVID-19 on CX

Customer behaviour is increasingly unpredictable with ticket volumes fluctuating anywhere from -17% to +24% week-to-week during the global COVID-19 outbreak Zendesk Benchmark Snapshot highlights the global impact of the current COVID-19 (Coronavirus) pandemic, which is being felt across markets by businesses and industries of all sizes around the world. Companies and governments are increasingly seeing

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The Global Macroeconomic Impacts of COVID-19: Seven Scenarios

The outbreak of Coronavirus named COVID-19 world has disrupted the Chinese economy and is spreading globally. The evolution of the disease and its economic impact is highly uncertain which makes it difficult for policymakers to formulate an appropriate macroeconomic policy response. In order to better understand possible economic outcomes, this paper explores seven different scenarios

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