Trends

2020: The year RPA becomes part of enterprise DNA – APAC Trends Report

2020 is the year RPA finally embeds itself in the DNA of business services. A bold statement in light of the fact that, according to SSON’s 2020 survey, just under half of global SSO/GBS practitioners have actually implemented Robotic Process Automation (RPA) to date. However, the more important finding is that only 10% are not

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