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Mac Munsayac

Head of Customer Experience at Philippine Airlines.

Mac Munsayac, Head of Customer Experience, Philippine Airlines: A dynamic leader with 20 years of diverse leadership experience spanning global finance, business process outsourcing, and aviation. Currently serving as the head of PAL Customer Experience, he excels in fostering innovation, problem-solving, and maximizing organizational performance. In this capacity, he oversees initiatives aimed at enhancing passenger satisfaction, streamlining services, and elevating the overall customer journey. Beyond his professional pursuits, Mac is an avid traveler, deeply passionate about immersing himself in diverse cultures and experiences.

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AI Trust: The Philippine Airlines Journey

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