Zendesk Customer Experience Trends Report 2020
The report looks at how businesses can drive customer loyalty, what matters most to people when they engage with businesses, and what distinguishes leading companies from their competitors.
Artificial Intelligence
The Future of IT Audit
ISACA’s The Future of IT Audit: Research Brief reveals the opportunities and challenges that
await the IT audit professional and sheds light on the IT audit profession in general. In this paper,
ISACA presents survey findings related to the involvement of auditors in technology projects
within their enterprise, the technology challenges faced by auditors, the perceived impact of
automation and artificial intelligence (AI), and the IT audit staffing implications and workforce
development issues caused by new technologies.
Harness the engine of innovation
This annual report from Accenture predicts key technology trends likely to redefine business. The study also underscores the growing importance of reskilling programs as a competitive lever.
Making Tough Choices: How CISOs Manage Escalating Threats and Limited Resources
Life for chief information security officers boils down to this: How do they allocate limited resources to meet a growing range of cyber threats?
Making Tough Choices: How CISOs Manage Escalating Threats and Limited Resources Read More »
IT Industry Outlook 2020
According to the report, the global information technology (IT) industry heads into 2020 balancing its drive to produce new products and services while addressing issues that are often byproducts of innovation.
An Application of Combinatorial Methods for Explainability in Artificial Intelligence and Machine Learning
This short paper introduces an approach to producing explanations or justifications of decisions made in some artificial intelligence and machine learning (AI/ML) systems, using methods derived from those for fault location in combinatorial testing.