Customer Experience

Government CX Summit – Abu Dhabi 2023

The future of customer experience in the public sector holds great potential for improving citizen satisfaction and engagement. As governments worldwide recognize the importance of customer-centric strategies, they are increasingly focusing on enhancing the experiences of their citizens and residence. Moreover, the fact that the pandemic fast tracked the shift to digital across every sector, […]

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CX Trends Report 2022

It’s finally time for companies to think about what comes next. And after almost two years of adapting, transforming, and responding to unprecedented change, they’re looking ahead with an eye for growth. To build a stronger, more successful business in this new environment, leaders need only look to their own customers. Customer service is now

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2021 Future of Cyber Survey

Gaining visibility into complexity Today, we find ourselves living the reality of a cyber everywhere world where digital transformation initiatives continue to accelerate amid the emergence of a pervasive remote workforce. It often appears as if technological innovation and the culture it produces are surging ahead of our ability to understand, measure and respond to

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2021 Global Workplace Report

Conflicting stakeholder views on the future of work point to gaps in detail, tools and enablement This year’s data reveals some significant differences in perspective within and outside organizations. Contrasting views of leaders, managers and employees all point to significant gaps in understanding what the future of work should look like – and how to

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FuturistiCX Hybrid Conclave

With the increasing customer inclination towards digitalization and lesser human contact increases, CX leaders have to integrate disruptive technologies to deliver experience that serve the new customer needs with care and concern. Real time pulse of the shifting customer needs and behavior is giving rise to the rapid transition of the legacy infrastructure. Technologies like

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