The future of customer experience in the public sector holds great potential for improving citizen satisfaction and engagement. As governments worldwide recognize the importance of customer-centric strategies, they are increasingly focusing on enhancing the experiences of their citizens and residence. Moreover, the fact that the pandemic fast tracked the shift to digital across every sector, […]
Government CX Summit – Abu Dhabi 2023 Read More »
It’s finally time for companies to think about what comes next. And after almost two years of adapting, transforming, and responding to unprecedented change, they’re looking ahead with an eye for growth. To build a stronger, more successful business in this new environment, leaders need only look to their own customers. Customer service is now
CX Trends Report 2022 Read More »
Gaining visibility into complexity Today, we find ourselves living the reality of a cyber everywhere world where digital transformation initiatives continue to accelerate amid the emergence of a pervasive remote workforce. It often appears as if technological innovation and the culture it produces are surging ahead of our ability to understand, measure and respond to
2021 Future of Cyber Survey Read More »
Conflicting stakeholder views on the future of work point to gaps in detail, tools and enablement This year’s data reveals some significant differences in perspective within and outside organizations. Contrasting views of leaders, managers and employees all point to significant gaps in understanding what the future of work should look like – and how to
2021 Global Workplace Report Read More »
With the increasing customer inclination towards digitalization and lesser human contact increases, CX leaders have to integrate disruptive technologies to deliver experience that serve the new customer needs with care and concern. Real time pulse of the shifting customer needs and behavior is giving rise to the rapid transition of the legacy infrastructure. Technologies like
FuturistiCX Hybrid Conclave Read More »
The survey revisited questions first asked in the Chamber’s 2017 NBN survey, to assess whether reforms and changes to the NBN rollout had delivered an improved experience for business customers.
Business experiences with the NBN: NSW infrastructure survey Read More »
The report looks at how businesses can drive customer loyalty, what matters most to people when they engage with businesses, and what distinguishes leading companies from their competitors.
Zendesk Customer Experience Trends Report 2020 Read More »
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