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2021 Global Customer Experience Benchmarking Report

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On the threshold of augmented customer experiences Since the pandemic, digital disruptors have thrived and there’s been a revolution in CX operating models. C-level responsibility for customer experience (CX) has doubled in the last year. There’s been a transformational shift in organizational and customer behaviours, and a substantial improvement in automation. Our findings show that […]

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NIST Cyber Security Professional – NCSP® Foundation

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NIST Cybersecurity Professional (NCSP) certified training programme is based on the NIST Cyber Security Framework (NCSF), a publication of the National Institute of Standards and Technology. The National Institute of Standards and Technology (NIST) is a non-regulatory agency of the United States Department of Commerce. NIST implements practical cybersecurity and privacy through outreach and effective

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Don’t get left behind: an enterprise view of the low-code automation landscape

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Enterprises are facing enormous challenges and opportunities created by new streams of data and ever-expanding possibilities for customer engagement. To meet increased demand, reduce inefficiencies, and quickly deploy digital solutions, businesses are turning to intelligent automation. Intelligent automation powers a seamless Center-out™ method for connecting operational processes with customer experiences. Using case management as the

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The war laser: New Terrestrial Surface battlefield geometry

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INTRODUCTION  Transition to a soldier armed with a Laser Weapon Device will be the next Technology Shock in conventional warfare, leading to new tactics and battle strategies. A future battle will likely have three intermeshing components: (1) Epicentre Battle fought on the Terrestrial Surface, likely to operate strategically on the offensive, but tactically on the

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