Technology

Consensus for Change Report

A global study from Motorola Solutions, conducted by Goldsmiths, University of London, about how the pandemic redefined expectations, accelerated innovation and changed our attitudes about technology for public safety. INTRODUCTION Motorola Solutions set out to understand how people feel about the role technology plays in keeping them and their communities safe. We also wanted to

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2021 Global Customer Experience Benchmarking Report

On the threshold of augmented customer experiences Since the pandemic, digital disruptors have thrived and there’s been a revolution in CX operating models. C-level responsibility for customer experience (CX) has doubled in the last year. There’s been a transformational shift in organizational and customer behaviours, and a substantial improvement in automation. Our findings show that

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NIST Cyber Security Professional – NCSP® Foundation

NIST Cybersecurity Professional (NCSP) certified training programme is based on the NIST Cyber Security Framework (NCSF), a publication of the National Institute of Standards and Technology. The National Institute of Standards and Technology (NIST) is a non-regulatory agency of the United States Department of Commerce. NIST implements practical cybersecurity and privacy through outreach and effective

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Don’t get left behind: an enterprise view of the low-code automation landscape

Enterprises are facing enormous challenges and opportunities created by new streams of data and ever-expanding possibilities for customer engagement. To meet increased demand, reduce inefficiencies, and quickly deploy digital solutions, businesses are turning to intelligent automation. Intelligent automation powers a seamless Center-out™ method for connecting operational processes with customer experiences. Using case management as the

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